rEFUND & RETURN POLICY
Orders from Australian customers
Contact Us As an additional measure to safeguard your interests in accordance with the Australian Consumer Law, our returns policy ensures your complete satisfaction with your purchase.
A return to a change of heart
Should you find yourself reshaping your order, we are delighted to provide you with the following options: refund or exchange:
- Items are to be returned within seven days of delivery, with the exception of Marketplace items, which are subject to a thirty-day return policy.
- You may present an acceptable form of identification, such as the original receipt, or another suitable proof of purchase, when returning the items.
- The items are in their original packaging, including manuals, pamphlets, and all accessories; they have not been used or injured in any way; and/or they are unopened, unused, and in their original, saleable condition.
- The items in question do not fall within the categories that are deemed ineligible for a change of mind return (refer to the list below).
Regrettably, items falling within the subsequent categories are not eligible for change of mind returns on account of their nature and intended use:
Cancellations made
Cancelled orders at the customer’s request may be subject to a $10 fee or 10% of the order value, whichever amount is greater. This is subject to a levy at the management’s discretion. Order cancellations that have been dispatched incur the cost of return shipping, which the client is responsible for. For the purpose of enabling parcel tracking, the product intended for return must be securely packaged and dispatched via registered mail.
It is important to acknowledge that our company will not accept liability for the product until it is delivered to us. Returns are not issued for tampered-with products. The cost of postage is not refundable.
Erroneous or defective product
Kamagra-Sydney.com provides a replacement or refund policy in the event that any products delivered to the customer are found to be defective or incorrect.
Wrong product shipment
Should you receive a product that differs from the one you ordered, we kindly request that you contact our customer service department within seven days of receiving the package. After investigating the matter, our customer service department will provide you with a pre-paid return shipping label for the product. You are then presented with the option of receiving a full refund or having the incorrect product re-delivered at our expense.
Defective or damaged product delivered:
Should you receive a damaged or defective product, kindly communicate with our customer service department within seven days of receipt. Include your order number and a detailed description of the condition of the damaged or defective item. Our customer service may offer one of the following resolutions, contingent on the manufacturer’s policy for the product in question and after careful consideration:
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We will accept returns and offer a refund, exchange, in the following circumstances:
is defective, of substandard quality, substantially different from what was displayed or described, unsuitable for its intended use, or hazardous.
In cases where an item qualifies for such a refund, the purchase price of the item, along with any applicable shipping expenses, will be refunded to the original payment method.
overseas purchases
Failure to deliver your order by any of the following reasons will preclude you from receiving a refund, including the cost of the item and shipping and handling:
- Your order is either denied at the border or is not collected.
- Your order is returned to the sender, or you fail to pay any applicable fees or duties.
- Particular items might be subject to import restrictions or be seized at the frontier of your country. It is your responsibility to verify that the items you order are capable of clearing customs, as we are unable to track these import regulations for your country.
Unless compelled by Australian law, warranties may not apply to certain products purchased for use outside of Australia.
Kindly visit Contact Us and choose ‘Returns’ from the drop-down menu to initiate the returns procedure.